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Medical Matters

The section covers attention you may receive from doctors, hospitals, opticians, dentists and other related health services both NHS and private. Also purchasing items from stores and chemists of a medical nature such as prescribed and non prescription drugs and other treatments.

As such medical treatments are the subject of stringent rules and conditions and usually sold or provided to strict and high legal standards to ensure the public is well protected.

Failure of products and/or services is a critical matter as it may affect the patient or customer's health or others in their family, or the public at large, problem issues can receive immense media coverage which may unduly and unnecessary create concerns or scares based on unsubstantiated claims.

An increasing number of "health" products are sold via the Internet which could be suspect especially those bought from abroad and without proper control. Opportunities to seek recompense from foreign companies who may be difficult to trace or sue could be limited, as a consequence purchasing from reputable UK sources has much to recommend it.

Conditions which may create conditions for compensation or other claims

  • Professional negligence in diagnosis or treatment

  • Professional misconduct in handling patients

  • Infections following treatment

  • Adverse reactions to treatment

  • Adverse reactions to prescribed drugs

  • Adverse reactions to non-prescription treatments

This web site does not set out to advise on claims against health service providers or retailers, and problems should first be taken up with the provider direct - if that fails refer to the various controlling bodies and if necessary with a solicitor or legal advisor.

These sections may be useful in relation to the general sale or purchase of Health related goods

The National Health Service (NHS) the official site. www.nhs.uk/

NHS Direct - nurse led telephone advice and information service www.nhsdirect.nhs.uk/

http://www.netdoctor.co.uk/   Health Services - find a health service doctor.

Support groups Hospitals Health authorities. www.netdoctor.co.uk/directory/

50 years of the NHS - reflects on its achievements and looks forward to its future. www.nhs50.nhs.uk/

NHS Information Authority - aims to provide relevant information for health professionals, industry, and the public. www.nhsia.nhs.uk/

The General Medical Council Exposed: the truth behind the GMC www.generalmedicalcouncil.co.uk/

http://www.ncaa.nhs.uk/ Promoting confidence in Doctors and Dentists

http://www.bbc.co.uk/watchdog How to complain to the NHS

http://www.bbc.co.uk/watchdog/guides How to complain about PRIVATE treatment

http://www.bbc.co.uk/watchdog/medicalmatters Taking a Doctor or Hospital to court

Useful addresses

Community Health Councils - The Association of Community Health Councils for England and Wales (ACHCEW) Earlsmead House, 30 Drayton Park, London N5 1PB - Tel: 020 7609 8405

The Department of Health,  Richmond House, 79 Whitehall , London, SW1A 2NS Tel: 020 7210 4850 For people with impaired hearing, the minicom number is 0207 210 5025 www.doh.gov.uk

The Foreign and Commonwealth Office (FCO) The Foreign and Commonwealth Office (FCO) currently provides consular assistance and advice to over 52,000 British travellers each year. Consuls around the world deal with an increasing number of accidents, robberies, assaults and deaths and make around 7,000 visits to Britons in prison abroad. The FCO aims to reduce these problems through the Know Before You Go campaign, which encourages British nationals to take out travel insurance and check the FCO travel advice before they go. The Know Before You Go web site is packed full of useful country advice, travellers tips, checklists and information on what to do if it all goes wrong and how Consuls can help.  <http://www.fco.gov.uk/knowbeforeyougo>

General Medical Council, 178 Great Portland Street, London W1W 5JE, Tel: 020 7580 7642 http://www.gmc-uk.org

General Dental Council, 37 Wimpole Street, London, W1M 8QD, Tel: 020 7887 3800 <http://www.gdc-uk.org>

General Optical Council, 41 Harley Street, London, W1N 2DJ, Tel: 020 7580 3898, <http://www.optical.org>

Health Service Ombudsman for England, Millbank Tower, Millbank, London, SW1P 4QP Tel: 0845 015 4033, 020 7217 4163  <http://www.health.ombudsman.org.uk>

Health Service Ombudsman for Scotland, Millbank Tower, Millbank, London, SW1P 4QP, Tel: 0845 015 4033, 020 7217 4163  <http://www.health.ombudsman.org.uk>

Health Service Ombudsman for Wales, Millbank Tower, Millbank, London, SW1P 4QP Tel: 0845 015 4033, 020 7217 4163  <http://www.health.ombudsman.org.uk>

Health Service Ombudsman for Northern Ireland, Millbank Tower, Millbank, London, SW1P 4QP Tel: 0845 015 4033, 020 7217 4163  <http://www.health.ombudsman.org.uk>

College of Health, St Margaret's House, 21 Old Ford Road, London E2 9PL, Tel: 020 8983 1225  <http://www.collegeofhealth.org.uk/>

The Health Professions Council, Park House, 184 Kennington Park Road, London, SE11 4BU, Tel: 020 7582 0866 Fax: 020 7820 9684 <http://www.hpc-uk.org/>

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