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Money Refunds.org.uk

FREE Practical Advice and Tips on how to get money back, replacements, credits, compensation and more for poor service and shoddy goods across the UK  

Hotels and Hospitality

A vast number of people spend time in a wide range of accommodation and leisure locations ranging from a simple night out to several weeks stay. Numbers range from one person to an entire family or large group.

Information here relates to UK accommodations however can just as easily apply to Europe or world booked facilities, both for personal and business use. Taking action against foreign suppliers may be difficult, slow and expensive and have limited opportunities for legal recourse.

For holiday and long stays booked well in advance, customers will normally have made a deposit when booking and pay balances due some time before arrival date, as consequence the bulk of the cost is paid in advance. Large companies may well run a credit account with the supplier and be billed later for accommodations supplied to staff or for events.

For shorter term bookings including day conferences and meetings, weddings etc costs are usually settled on completion at the end of the period, subject to a deposit.

Credit and debit or business charge cards and accounts are the most popular way of settling hospitality accounts

Typical types of location include;

• Hotels

• Motels

• Boarding Houses

• Pubs

• Bed and Breakfast

• Self Catering - rental houses, bungalows, flats etc

Typical problems that can occur

• Arrive to find room or property not available

• Doubled booked - two people for same accommodation

• Room unsuitable by location, cleanliness or other factors of  unsuitability

• Poor service by staff

• Health hazards

• Safety Hazards

• Lack of facilities or/and amenities

• General misrepresented in literature and/or booking information

• Unhelpful, abusive staff.

Routes to pursue

• Explain problem to courier or travel agent if applicable

• Explain your complaint to reception staff

• Ask to see supervisor, manager or owner

• Assess their response to rectify the problem

• Contact travel or other agent if applicable by telephone

• Allow time for rectifications to take place

• Review progress

• Find alternative accommodation

• Return home

• Contact travel or booking agent if applicable

• Contact owner or head office of provider and see recompense

• Contact official bodies and trade associations

• Consider legal action.

Other links on this web site which may help with related information

• Entertainment

• Food and Drink

• Health & Safety

• Holidays

• Internet Trading

• Travel Modes

Useful web links

British Hospitality Association (BHA) - representational trade association for the hospitality industry. www.bha-online.org.uk/

http://ehotelier.com/  ehotelier.com  is your link to the Hotelier's World. Browse over 23,500 pre-selected and categorized hotel-industry website links that are growing daily. Fast, practical, and frequently updated. No need to spend endless hours on the net searching.

http://www.britloos.co.uk/activities/event.html  Why we need more and better toilets in the UK

Health and Safety Executive : http://www.hse.gov.uk/ - charged with the governmental responsibility to provide legislation, enforcement, and guidance where it relates to issues of health and safety in the workplace.

Department of Health - all aspects of Public Health via the official site www.doh.gov.uk/

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