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Money Refunds.org.uk
FREE Practical Advice and Tips on how to get money back, replacements, credits, compensation and more for poor service and shoddy goods across the UK
F.A.Q. (Frequently asked questions)
Members and First Time Visitors
We help you understand how the web sites works, what we do and not do and hope you can benefit.
Q - What does the site offer?
A- Advice and tips to help you obtain money back, replacement goods or compensation following the purchase of shoddy equipment or services, this includes paying deposits and buying on finance agreements which are commitments to continue to pay money for inferior purchases.
Q - Will you help me get a refund?
A - The main purpose of the web site is to give Members tips and advice about how to make a claim yourself, it is down to you to either find the best routes to suit you via AREAS here on the left or if you cannot see the answer to your situation there post a How do I? query.
The site changes and grows daily based on consumer needs so come back later when you or friends and relatives have consumer problems.
Q - How does "How do I?" work?
A - Members tell us their problems, in as much detail as they can, we may contact for further information if needed. Then we look into the options and best routes and check it against the advice we offer already on the site.
It maybe we can add an entire new section or add to an existing one.
As a Member you would expect a personal reply within 24-48 hours - but again we cannot take up your case for you, only offer advice and tips to help you resolve the problem. It may be you may have to write off the loss due to experience, but again out advice may help you repeating a "bad call".
Q - What are the main tips about getting a refund?
A - Ideally negotiate the problem before making a payment or further payment and come to an early agreement with the supplier, often this can be done at a local level direct with the supplier, or you may need to be referred to a superior - always ask to see the Manager or "Your boss" to get things moving.
You need facts to back up your claim, and a logical reasoned argument, refund claims fail if you fail to claim in a systematic way.
British people are not great complainers so a face to face argument is often best avoided - if you do not ask you do not get, so there is no reason why given poor service or goods you should not complain - or get someone to do it for you. "my mother bought" or " my wife ordered" is just as valid as "I paid good money for ...", in fact stronger as they have 2 people pushing them with a claim.
If face to face talks fail, set the claim in writing and if needed send copies of supporting documents. Take time to set out the claim and what you demand, set a time scale to reply and chase up to ensure they have your letter and something is being done. Keep chasing by personal visit or telephone and make a record of what was said and when. A simple diary of events may be valuable later if you have to go higher up the management ladder or go to court.
If a settlement is offered which is not what you demanded review and decide if this is enough - otherwise persist with the claim. If needed go even higher to Head Office, find out the "big boss" and send your claim to him or her. Put your claim to any regularity organisation the supplier belongs to.
Suing in the courts is very much a last resort, as it adds to the time taken to resolve and adds to costs - becoming a risk of throwing more money at potentially a lost cause. The overall value of your claim, legal costs and your belief in the validity of your claim are key factors to help you decide to pursue or let drop.
Q. How much does it cost to use the service?
The Service is FREE, just use the LEFT Menu to find issues and ideas to help you. You have 24 hour x 7 day access to all areas of this site and use of the personalised "How do I?" service.
Please tell your friends and relatives about our site