Money Refunds Org UK - how to get refunds, money back and compensation for faulty goods and services in the UK - plus loads of other consumer information too.

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Money Refunds.org.uk

FREE Practical Advice and Tips on how to get money back, replacements, credits, compensation and more for poor service and shoddy goods across the UK

Your Check list

You have bought goods and/or services, and want a refund, or compensation in other forms, check these points before you claim

Why do you want a refund?

It does not work, or fit or generally is unsuitable, or maybe you just changed your mind.

Make it clear the reason(s) you want money back.

Have in mind what alternatives you MAY ACCEPT, but keep them to yourself, try to get the ideal first and only back down and settle for less if needed. If you show negotiations are weak the seller may offer even lower to settle.

Make sure you keep notes of whom you spoke to and their answers, especially if things get difficult or costly.

Have someone with you as extra evidence of a personal face to face discussion, keep notes and a diary of who, what, where etc.

Did you buy it - or were you "sold it"?

If you bought or placed an order as a result of high pressure sales you have a right of recourse if you were misled into believing the value or benefits of the goods or services were different to those you later found were not.

If you made a conscious decision after being presented with the facts, and were perhaps guided to a decision you lessen your chances of claiming you were misled over claims, so be sure who did the buying and selling.

What do you want as a refund?

It's worth checking the options offered by the supplier before placing an order or making a payment. Assume the worst and put the supplier to the test FIRST

All your money back - if you pay by credit or debit card this will be direct to that card. Is there a time scale say for returning for a full refund check?. Many leading retailers offer unconditional return and refund within a time scale from a few days up to a month.
Part refund, perhaps as the goods are damaged but workable e.g. scratches, bad painting etc. Useful to check goods before taking home or accepting delivery and argue then than try and prove later - supplier may claim YOU damaged the goods.
A new machine replacement - you like it, it just does not work so all you want is one that works as it should. If equipment fails in a short space of time this may be the best recourse, but the supplier may insist on repair under guarantee or warranty which could take days or weeks. The times scale between delivery and failure may effect repair/replacement decisions - a failure on delivery or within a few days should result in a replacement but check time scales with suppliers on a "what if" test. Under current legislation goods under 6 months old from the date of purchase must be proven by the seller to be working at the time of sale, After 6 months the onus is on the buyer.
A credit note to you can use the value against a future purchase - some suppliers will not refund monies, only replace or issue credit notes, this may be a full value or part value credit note. It ties you to the supplier who may be a single shop or a national chain. For visitors to a supplier from abroad or another area a credit note for a later purchase will be useless, national or international suppliers offering exchange/credit at ANY BRANCH offer useful advantages.

What evidence have you got to back up the claim?

Receipt ? the strongest weapon, hang on to all these for years.
Original estimate in writing - vague, only a guess at a price and a guide, you could find the final bill 2 or 3 times the original "estimate"
Quotation in writing - much better as a firm price offered, but watch what is included but more particularly what is NOT - the final bill could be much higher - there is always something extra needed, but try and get an "all in" deal if you can.
Proof of payment - attach credit or debit card slips
Photocopy big value cheques if possible
Fill in cheque stubs accurately
Bank statement showing cheque clearing
Copies of any correspondence inc email to and from supplier
A record (dates, times, who with etc) of telephone calls

Who do you need to see to make the claim, or write to?

The salesperson who sold the goods or service to you
The manager or supervisor
The Customer Services Department
Do you know the LEGAL names of the business and the owners?
Do you know the correct postal address of the business?
Do you know the correct postal address of the Head Office?

Are you comfortable making a claim yourself?

If not ask someone to act for you, son, daughter, wife, husband, friend, brother or sister, anyone who is experienced in getting things done.

Please tell your friends and relatives about our site